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You can also select whether you’d prefer to pay monthly or annually or if you’d like to add any optional extras to your policy. With more than 35 years’ experience and over 590,000 customers, First American Home Warranty is a reputable and well-established business. It has an average rating of 3.7 out of 5 on Trustpilot, which is based on more than 7,000 customer reviews. We were particularly impressed to see that 61% of reviewers rated the provider as excellent. While the provider is accredited by the Better Business Bureau, it does fare less well in terms of customer reviews on this site, with an average rating of 2.79 out of 5. The company has received thousands of customer reviews that are all over the board.
In addition to this company, we think you should consider American Home Shield. The home warranty provider has a long-standing reputation in the industry, in business since 1971 and available in all states except for Alaska. I had a monthly contract for about 8 months before I requested a service. I had to pay about $90 to have a person go to my property and they were not able to fix it.
How American Home Warranty Compares to Other Home Warranty Services
There were no floorplans that matched your search results. The exact cost will vary, depending on the size of your home and your location as well as which plan you choose. Lexie came from HomeAdvisor and Angi (formerly Angie’s list) and is responsible for writing and editing articles over a wide variety of home-related topics. She has almost four years’ experience in the home improvement space.
First American Home Warranty has a long-standing reputation for being an excellent home warranty provider. First established in 1984, First American offers multiple coverage plans at competitive prices. With affordable monthly premiums, it can protect your home’s systems and appliances from unexpected repair or replacement costs while providing 24/7 customer service. It also has a handful of add-on coverage options so you can create a plan that works for you. In terms of premium costs, First American came out on top against its competitor based on quotes—$372-$546 against $476–$660. When comparing pricing, however, it is worth noting that Choice does offer customers their first month’s coverage for free.
The Trustpilot Experience
This fee goes directly to the contractor who is an independent worker, and not the company’s employee. That said, the contractor’s work is warranted for 30 days. If the same item fails after this window of time, you will be charged a trade call fee again when soliciting service. That makes First American a great choice for both apartment dwellers, who don’t need a ton of coverage, and owners of large homes,who may need extra coverage. Shelly, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further.
Monthly pricing varies based on state, coverage level, and service call fee selected. Setting up a warranty claim is really easy and straight forward. However, the actual quality of the experience winds up in the hands of the local contractors.
Search All of Our Sample Home Warranty Plans by ZIP Code
It also took a month to repair out spa and that is unacceptable. We waited almost 3.5 months to get our air conditioner replaced in the summer time. Tracy, Thank you for sharing this feedback with us. We are looking into your claim further and will update you as soon as we can. Edna, Thank you for sharing this feedback with us.
Both companies also offer broadly similar prices on service fees, with Choice quoting us $75-$85 and First American offering $85. Both companies also allow customers to submit a claim 24/7, either online or by phone. If you prefer to manage your finances online, you may be interested to see that neither provider has an app. First American Home Warranty is a leading provider of home warranties with the experience and strength of an industry leader. As well as a 24/7 claims service, it offers an extensive network of fully vetted tradespeople and covers all items regardless of age.
Specific causes of breaks or failures may also result in exclusions. First American does not cover damage caused by pests, inadequate maintenance or improper use of the item. Some events that cause the item to fail aren’t covered either, including power surges, smoke, theft, accidents, vandalism and natural disasters.
Many customers report that they are beyond happy with First American’s service, while others have complained of irresponsible vendors and communication issues. Overall, customers have given First American a 1.05 out of 5 on the BBB website. But if you’re considering First American, be sure to check ratings and reviews for yourself, as that number can fluctuate quickly. Thom, Thank you for sharing your comments with us.
We use dedicated people and clever technology to safeguard our platform. If this sounds like the kind of coverage you want, go for it. Connor, We appreciate you taking the time to share your review with us! We will continue to be here for you should you need us in the future. Water heater efficiency – Water heaters replaced under our warranties adhere to the National Appliance Energy Conservation Act efficiency standards. In our Choice Home Warranty review, we examine the benefits and...
It’s standard with mosthome warranty companiesin the industry, but it’s still a drag. First American has an$85 service fee, which is about average among home warranty companies. The Premier plan covers everything that the Basic plan covers with the addition of some more complex home systems, like plumbing, heating, electrical and ductwork. It also has a handful of add-on options for coverage of more uncommon items, like a second refrigerator or standalone freezer.
Options can be added to either plan for the additional monthly contract fees at time of enrollment. They covered every problem I had with 50 dollar deductible, they were fast and polite helping me each time. They paid for a new microwave oven, garage door repair, and water heater.
She has almost four years’ experience in the home improvement space and harnessed her expertise while working for companies like HomeAdvisor and Angi (formerly Angie’s List). Lauren is an accomplished freelance writer who covers a variety of topics, including home improvement, sustainability and more. Her background in news reporting allows her to look at topics from all angles and break things down into digestible content that’s useful to every reader. When she isn’t writing, you’ll find Lauren thinking up her next DIY project or exploring the beautiful Pacific Northwest with her pup.
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